Returns

We are sorry you need to return your Radfan. You have two options at this point:

  1. Warranty Exchange: If your Radfan has developed a fault and is still in warranty you can return the unit for an exhange.
  2. Refund: If you purchased your Radfan from Radfan.com within the last 30 days then you can return the unit for a full refund under our Warmer Home Guarantee.

Please click the button below to select the option you would like to continue with.

Frequent Queries

Q   You sent me the wrong item

A   We’re sorry this has happened, please download and print the PDF above. Follow the instructions to begin the exchange process.

Q   My Radfan arrived damaged

A   Please download and print the PDF above. Follow the instructions to begin the refund process.

Q   My Radfan doesn’t fit my radiator

A    Classic Radfan: If the distance from the front face of the radiator to the wall is less than 7.5cm/3 inches, you will need one of our Single Panel Radiator Fitting Kits, which can be found on our accessories page.
        Slim Radfan: If the distance from the front face of the radiator to the wall is less than 7.5cm/3 inches, unfortunately it will not fit your radiator and you will need to return it for a refund.

Q   What if I bought my Radfan from Amazon, Lakeland, Ideal World etc?

A    Download the warranty exchange form and follow the instructions on the form. For a refund you need to return the item to where you bought it from and please dont use this form.

Q   My Radfan is too noisy

A    Radfans are pretty quiet, they’re no where near as noisy as something like a fan heater. You should only notice a gentle hum. If this doesn’t seem to be the case, your Radfan could be faulty. Please download and print the PDF above. Follow the instructions to begin the warranty exchange process. Radfans are pretty quiet, they’re no where near as noisy as something like a fan heater. You should only notice a gentle hum. If you think your Radfan is operating correctly then it might be best to send your Radfan back for a refund. Follow the instructions to begin the refund process.

Q   Can I exchange for a different unit?

A   Yes you can, you can either do a direct swap, or we can refund you your order and you can reorder the unit you want. The best thing to do would be to get in contact with us.
 Email: info@radfan.com
 Phone: 0191 289 4489

Q   How do I package it?

A   If you don’t have the original packaging, that’s totally ok, as long as the Radfan makes it back to us safe and sound then we don’t mind how you package it up.

Q   Will you pay my postage?

A    We will refund you postage up to £6.50 (Small/Medium model) and £10 (Large model). We are unable to refund you postage for your return.

Q   How will you reimburse my shipping?

A    Where possible, we will refund your shipping directly to your original payment method. If that is not possible we will send a Paypal transfer or a Cheque.

Q   Can you provide a pre-paid shipping label?

A   We are unable to provide a pre-paid shipping label. We will refund you postage up to £6.50 (small/medium model) and £10 (large model).

Q   Can a courier come and collect?

A   We cannot arrange a courier to collect for you, but if you use our recommended website: www.parcel2go.com, you’ll be able to book this yourself.

Q   Can a courier collect when they deliver my replacement?

A   Unfortunately, as a small business, courier companies are unable to collect a return when they deliver a replacement. We need to receive the return before we can send a replacement, in order to investigate the issue with your Radfan.

Q   Size/Weight for costs on parcel2go.com if using

A   

  • Classic Small: L 54cm , W 12cm , D 11cm , 0.8kg
  • Classic Medium: L 100cm , W 13cm , D 11cm , 1.3kg
  • Classic Large: L 145cm , W 13cm , D 11cm , 2.1kg
  • Slim Small: L 50cm , W 10cm , D 9cm , 0.6kg
  • Slim Medium: L 96cm , W 10cm , D 9cm , 1.1kg
  • Slim Large: L 140cm , W 10cm , D 9cm , 1.9kg

Q   What’s the warranty period?

A   Your Radfan comes with 1.5 Years Warranty as standard. Head on over to our warranty extension page to register for an extra 6 months, for 2 Years total Warranty.

Q   What if I don’t have a printer?

A   If you can’t print the PDF above, feel free to write down the information required on a sheet of paper and pop it in the box with your Radfan.

Q   What if I can’t download the attached forms:

A   Get in contact with us at:
 Email: info@radfan.com
 Phone: 0191 289 4489